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Norton is CRAP!

There is absolutely nothing wrong with the Compulife program file "GOWIN.EXE". Despite this, a recent edition of Norton anti-virus is placing our program file into its "quarantine" and doing so without asking the computer user if they want the file quarantined.

NO OTHER VIRUS SOFTWARE is doing this!

Let me emphasize, There is NO PROBLEM WITH COMPULIFE! This is a Norton fabricated problem. Frankly, the conduct of Norton is outrageous!

We have made attempts to contact Norton - without any meaningful response. Subscribers have contacted Norton, no response. It's like communicating with a brick wall.

It should be added that we have had Norton quarantine our file in the past, but ONLY AFTER ASKING THE USER if the file should be placed in quarantine. Most Compulife subscribers know that GOWIN.EXE is a Compulife file. This latest escalation/catastrophe is being caused by Norton NOT ASKING THE USER.

Our recommendation is simple, get rid of Norton and purchase a GOOD virus product. We recommend PCTOOLS, which you can purchase at www.pctools.com. You will find PCTOOLS is sold here, with discount coupons.

Compulife® - Norton Repair Instructions

The following instructions will assist you if Norton quarantines or removes Compulife (gowin.exe) during an update.

  1. Open Norton
  2. Click on Tasks | Security History
  3. Find the gowin.exe quarantine entry and click on it
  4. Click options, and say restore file
  5. Make sure the box is checked that says "exclude this file in future scans"
  6. Find the cqsdown.exe quarantine entry and click on it
  7. Click options, and say restore file
  8. Make sure the box is checked that says "exclude this file in future scans"
  9. Go to My Computer or Computer and double click the C: drive
  10. Double Click the COMPLIFE folder and then double click the gowin.exe in that folder
  11. When Compulife opens, go to the top of the red menu and click options, then click the last option create desktop shortcut

Compulife® - NOT Norton's Only Victim

Some subscribers seem to doubt us when we tell them "Norton is Crap". They wonder how such a large, well known company, could be doing something for no reason. We do not believe Norton is acting maliciously, we just believe that their software is CRAP! Consider what others are saying and have experienced.

This from Wikipedia:

    Problems caused by false positives "false positive" is when antivirus software identifies a non-malicious file as a virus. When this happens, it can cause serious problems. For example, if an antivirus program is configured to immediately delete or quarantine infected files, a false positive in an essential file can render the operating system or some applications unusable. In May 2007, a faulty virus signature issued by Symantec [MAKER OF NORTON] mistakenly removed essential operating system files, leaving thousands of PCs unable to boot. Also in May 2007, the executable file required by Pegasus Mail was falsely detected by Norton AntiVirus as being a Trojan and it was automatically removed, preventing Pegasus Mail from running. Norton anti-virus had falsely identified three releases of Pegasus Mail as malware, and would delete the Pegasus Mail installer file when that happened. In response to this Pegasus Mail stated:

      “ On the basis that Norton/Symantec has done this for every one of the last three releases of Pegasus Mail, we can only condemn this product as too flawed to use, and recommend in the strongest terms that our users cease using it in favour of alternative, less buggy anti-virus packages.

      NOTE: Read the Pegasus Bulletin here

Read the postings on this discussion board: Riftgame Forum

And there's lots more to read. Google "Norton is Crap" and you will find lots of stuff like this.

Compulife did nothing wrong. We have been ambushed by Norton. What is really amazing are the number of people who think that there must be a reason why Norton attacked us.

From our midmonth bulletin, after we first learned of the Norton problem:

From time to time we have had Norton attempt to quarantine our software, but the midmonth update of July 13th contained a new version of our software which Norton Quarantined WITHOUT ASKING OR WARNING.

To address the problem, for the weekend to follow, we posted a new update, removing the new version of our software, with the following bulletin/notice to our subscribers:

* * * WARNING * * *

Norton USERS

* * * WARNING * * *

The update that preceded this update contained a new version of the Windows program - see item 5.

As soon as Norton users installed the update, Norton placed our program in quarantine WITHOUT WARNING and WITHOUT ASKING if the user wanted the program in quarantine. Following that, our customers were unable to run Compulife.

THERE IS NOTHING WRONG WITH THE COMPULIFE PROGRAM!

NO OTHER VIRUS SOFTWARE IS DOING THIS!

Are we ticked off? What do you think?

Let me sum it as nicely as I can:

Norton is a heaping pile of crap.

If you use Norton we would strongly recommend you buy a real virus program.

We use: www.pctools.com

For the weekend, we have taken our newest GOWIN.EXE file out of this update. If you wish to use the newest GOWIN.EXE, then you can manually downloaded it from:

www.compulife.com/newwindowsprogram

We are doing this as the office will be closed Friday and so we don't want subscribers having this problem, without a support solution, over the weekend. The GOWIN.EXE will be put back into the software with Monday's update.

You can find the instructions on how to get Compulife back from Norton's quarantine by going to:

www.compulife.com/nortoniscrap

NOTE: The instructions to fix the problem were developed with the assistance of one of our subscribers who has had to, on numerous occasions, go into the Norton software to un-quarantine different software products.

This is why we say, without reservation, that Norton is crap.



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